GETTING ASSISTANCE
USU Is Moving to Google Apps!
We are pleased to announce that USU has chosen Google Apps for its new email and calendar platform. Our IT team has been working on the migration and is looking forward to moving employees from Group Wise and Exchange (AFRRI End Users) to the new services in the coming weeks.
The Helpdesk provides customer support and technical services to USU from 6:00 a.m. until 6:00 p.m., Monday through Friday.
The helpdesk uses the USU Service Desk system to track requests. By putting in a request for service through the Service Desk system, you ensure your request is tracked and worked on in the timeliest manner. You can also check the status of USU applications on the lower right side of the Service Desk system home page.
Support requests can be submitted to the Helpdesk online, email, telephone and walk-in. When submitting a service request, a ticket is logged into the database and immediately routed to the appropriate technical group for processing.
New to the university? You might be interested in viewing the Helpdesk Quick Reference Guide, or information on how to obtain an account.
E-mail: DOD Certificates
DO NOT GIVE OUT YOUR PASSWORDS TO YOUR ACCOUNTS TO ANYONE! It is prohibited to give out your password for any Department of Defense computer systems. When discussing new accounts, a temporary password is always issued, and the user will be required to change it immediately. If someone should call and ask for your password, ask who they are, where they work and a number they are calling from, then notify the Helpdesk immediately. Passwords are your responsibility to keep secret and secured.
Turning Point
- Conversion from TurningPoint 4 - (263KB PDF)
- User guide for TurningPoint 4 - (235KB PDF)
To have Turning Point installed on your machine, contact Bob Shimokaji.
Bob Shimokaji
Building E (G-258)
301-319-0728
bob.shimokaji.ctr@usuhs.mil
Mission Statement
The Helpdesk is a branch of the Customer Support division, OCIO. The Helpdesk provides front-end IT support for the University. Our mission is to provide professional IT services to Faculty Staff and Students here at USU.
Contact Information
4301 Jones Bridge Road
G074
Bethesda, Maryland 20814
Voice: Comm (301) 295-9800
DSN 295-9800
help@usuhs.mil